Lesson 1: What is Case Management Attention
Katherine Campbell Director, Dryden Area Family Health Team Learning Outcomes Upon completion of this lesson's material, students will be able to:
Teaching What is Case Management? Case management (CM) is a systematic approach to help meet client needs. CM is grounded in Psychosocial Rehabilitation so it is imporatant to review the basic Goals, Values, Principles, and Practices of Psychosocial Rehabilitation. Click HERE to download the PSR Goals, Values, Principles, and Practices Document Basic Processes in Case Management There are 4 basic processes that are ongoing throughout the CM cycle of services: Each of these processes represents an ongoing cycle of working with a client for the duration of the working relationship. Each step is also conducted in such a way as to embody the PSR Values. At any given time various goals that our clients have will be somewhere in this cycle...so, one goal may be at the assessment phase, which another goal might be at the referral phase. It is important to remember that CM often does not include the provision of direct services. Instead the CM works as a resource coordinator to empower the client to access the needed services. Sometimes the client needs multiple services. The Case Manager can help the client by letting them know of sources that provide multiple services. CM is also very pragmatic...it tends to focus on what can be done with the alloted time and resources that are available. Assessment Lesson 1 Discussion How can each of the steps/stages in the CM process embrace the PSR Values? What are some challenges that some CM practitioners may face in making sure that the CM process DOES reflect PSR Values?
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