Lesson 11: Behavior that Builds Positive Workplace Environments Attention Learning Outcomes Upon completion of this lesson's material, students will be able to:
Teaching Many employers have been asked over the years to list the most important skills and characteristics they look for when hiring new employees. Among the more common answers are good communication skills, positive attitude, and the ability to be dependable, punctual, and responsible.
Important Terms
Aside from the job scope itself, one factor that significantly influences how employees feel about work is the environment. By work environment, I mean everything that forms part of employees' involvement with the work itself, such as the relationship with co-workers and supervisors, organizational culture, room for personal development, etc. A positive work environment makes employees feel good about coming to work, and this can provide them with motivation to sustain them throughout the day. At its core, a transparent and open form of communication addresses the employee's need to feel that what they have to say has value. It is what makes employees feel that they belong in the organization. Work then can become meaningful because the employees know that what they contribute affects the organization with which they are affiliated. Understanding the Agency's Mission & Vision It is essential for staff to discuss the organization's philosophy, mission and values, to ensure that everyone knows what they're working for - other than their paychecks. Having open discussions to get people involved and allow them to share their views and perspectives on how to achieve company goals is pivotal in gaining 'buy-in' and providing passion and motivation to do one's work. Give and Take Two-way open communication can eventually break down, and the hurdles present in hierarchical or bureaucratic organizations can feel like barriers. At the end of it all, open give and take promotes trust in day-to-day interactions between co-workers, as well as between subordinates and supervisors. A sense of teamwork, affiliation and belonging, can become the key component in uniting employees and employers in the organization's mission and in mutual respect among all employees, regardless of their official statuses. This is when employees will not be afraid to suggest ideas to improve the work processes, benefiting everyone in the organization in return! Work-Life Balance There has to be some sort of balance between work and personal life. In general, having that sense of balance will improve job satisfaction among employees because they will feel that they're not overlooking the other areas of their lives that are, if not more, important to them than work. When employees fulfill their various needs and goals in life, such as those of family, friends, spiritual pursuits, self-growth, etc, they can then feel more confident about themselves and perform their best at work. Apart from that, employees that are exposed to more experiences in life outside of work can use what they've gained and apply that to their work. In a time when change is more rampant than ever before, it is necessary for organizations to be open and creative with the changes. Training their employees accordingly, is key. For instance, technology is evolving so rapidly that what organizations commonly used ten years ago could be made obsolete today (e.g. Zip drives, dial-up modems, etc). Adapting to change is never more crucial in this era because those who don't, get replaced. This applies to both the individual and the organization itself. Strong Team Spirit As social beings, we naturally seek support from our peers and seek to belong to a group. During tough times, the team should come together to deal with whatever problems are out there. This is where a sense of unity is evoked in the team and employees, and they no longer just feel that they're working by themselves. They are now working towards something bigger than themselves, and as a team. A positive workplace is characterized by respect that supports employee engagement. It also creates a high performance culture that encourages innovation and creativity. Organizations seen as positive places to work will always have a competitive edge because they attract and retain highly skilled staff. A positive workplace environment is likely to result in less absenteeism and employee turnover, fewer cases of fraud, better safety practices, and improved staff wellbeing. Positive work environments can also lead to reduced workers' compensation costs and health care costs.
Tips for encouraging a culture of respect and courteous workplace behavior
Examples of failing to show respect and courtesy include:
Workplace Diversity Workplace diversity is about recognizing the value of individual differences and managing these in the workplace. Diversity also relates to other differences (for example, working styles, socio-economic background, educational level, family responsibilities). According to the indeed blog, these are the traits that are mentioned most often in job listings:
They go on to assign percentage of importance to several characteristics that support that statement. Here are the skills NACE reports as most important to employers, in order of priority:
Don't think of customer service, or using soft skills, as being the person who answers the phone, or operates the return desk at the department store. The interpersonal skills that can be gained through soft skills training can be applied to interactions between employees and with suppliers, managers, customers and consumers, at all levels. Customer service skills are often referred to as soft skills. Like soft skills, life skills are important to employability and success. What are life skills for students? It seems that life skills means something different to just about all of us. For some, life skills are similar to soft skills and employability skills. For others, they are more like traditional family and consumer science skills. The Life Skills Handbook, defines life skills to include "decision-making, goal setting, problem-solving, coping with stress, coping with emotions, negotiating, friendship, interpersonal relationships, empathy (concern for others), critical thinking, creative thinking, resisting peer pressure, assertiveness." The SkillsYouNeed site goes in depth, saying, "There is no definitive list of life skills, certain skills may be more or less relevant to you depending on your life circumstances, your culture, beliefs, age, geographic location etc. Perhaps the most important life skill is the ability to learn. By learning new skills we increase our understanding of the world around us and equip ourselves with the tools we need to live a more productive and fulfilling life. Life skills are not always taught directly but often learned indirectly through experience and practice." Assessment
Lesson 11 Quiz
Lesson 11 Discussion Identify and discuss the three most important topics related to this lesson. Why? What would you have wanted to know more about?
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